Refund policy
Return and Refund Policy for Asteroid04 Board Game Store
We aim to ensure customer satisfaction and provide high-quality service. In the event of dissatisfaction with a purchased item, we offer the following return and refund policy:
1. Return of Items:
- With proof of purchase (receipt or electronic receipt), the customer has the right to return the item within 30 days from the date of purchase.
- The item must be in unused and original condition, including the packaging.
2. Return Procedure:
- The customer must contact our customer service department to request a return and receive the necessary instructions.
- After verifying the item and confirming compliance with the return conditions, we will process the refund to the customer's provided account.
3. Refund Process:
- The refund will be processed within 14 business days from receiving the returned item and verifying its condition.
- The refund amount will include the cost of the item, excluding shipping charges.
4. Defects and Damages:
- In the case of receiving a defective or damaged item, the customer has the right to either exchange the item or receive a full refund.
- Proof of defects or damages to the item must be provided.
We value our customers and strive to provide transparent and fair return and refund conditions. Our goal is to ensure a pleasant shopping experience and build trust in our store.
Best regards,
Asteroid04 Board Game Store Team
We aim to ensure customer satisfaction and provide high-quality service. In the event of dissatisfaction with a purchased item, we offer the following return and refund policy:
1. Return of Items:
- With proof of purchase (receipt or electronic receipt), the customer has the right to return the item within 30 days from the date of purchase.
- The item must be in unused and original condition, including the packaging.
2. Return Procedure:
- The customer must contact our customer service department to request a return and receive the necessary instructions.
- After verifying the item and confirming compliance with the return conditions, we will process the refund to the customer's provided account.
3. Refund Process:
- The refund will be processed within 14 business days from receiving the returned item and verifying its condition.
- The refund amount will include the cost of the item, excluding shipping charges.
4. Defects and Damages:
- In the case of receiving a defective or damaged item, the customer has the right to either exchange the item or receive a full refund.
- Proof of defects or damages to the item must be provided.
We value our customers and strive to provide transparent and fair return and refund conditions. Our goal is to ensure a pleasant shopping experience and build trust in our store.
Best regards,
Asteroid04 Board Game Store Team